• The Surgeon General has determined that tobacco smoking may be hazardous to your health. You must be at least 18 years of age to purchase tobacco products from this site. Falsifying your age for the purpose of purchasing items or purchasing items on behalf of a minor from this web site is illegal.
     
  • We'll send your order to delivery address written in your order.  We're not responsible for undelivered/ long time delivered order caused by wrong /  incomplete address.
     
  • We're not responsible for package returned because of unclaimed by addresse
     
  • We do not charge anything else beside cigarettes price and we are not responsible for any additional (local) custom costs/duty taxes apart from the price listed in our website may applied in your country.
     
  • We're not responsible for undelivered/ long time delivered order caused hold by Customs.  Customs issues and regulations are outside of our control.
     
  • We're not responsible for undelivered/ long time delivered order caused hold by Customs. Customs issues and regulations are outside of our control. We DO NOT send any replacement for this. ANY CONFISCATED PACKAGES BY YOUR CUSTOMS IS AT YOUR OWN RISK. We DO NOT REFUND any money because of this.
     
  • Any Packages being "Return / Reject" by your Customs, are "your responsibility". It is all At your own risk. We DO NOT REFUND you your money for this situation.  If you want resend, you can see the new shipping cost in http://ems.posindonesia.co.id
     
  • In the even that you do not receive your packages within 30  days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order. But if your package was "HELD by Customs", you must to wait until status your package clear. If your package return to us, for a resend fee you can see in http://ems.posindonesia.co.id
     
  • IF you don't want to us reship it again, we will refund you your money. With the calculation : 1 carton = $10 each.
     
  • Find out your country's policy for importing tobacco and cigarettes product. Confiscated by Customs not be refunded.
     
  • Your order is delivered by PT Pos Indonesia, which is an Indonesian government company.


 
Note :
Shipping using EMS (First class mail) with 3-14 days shipment.

We send orders daily (Monday-Saturday)
Orders will be processed within 24 - 48 hours after your receive your payment.
This is an estimation delivery time. In some rare situation and for some countries maybe takes longer.
Using Express Mail Service, you will get a tracking number.  you can check delivery status online at http://www.track-trace.com/post
 

Goverment Tax

All cigarettes and cigars come with Indonesian government tax stamping. Government health warning on the cigarettes and cigars packaging printed in Indonesian language. You are responsible for paying duty taxes applied by your local government customs. We recommend you find out your own government's guidelines about importing cigarettes and cigars for personal consumption. Make sure that you are not from a country or state where viewing, processing, transporting, purchasing, or distributing tobacco related products is prohibited under local laws.


Personal Consumption

All of our products sold here are for personal consumption ONLY and NOT for resale.

 AGE: You must be above the age limit to allow you to smoke in the country you live.

DELIVERY: All orders will be dispatched within 48 hours upon transaction submission.

PROHIBITED: The tobacco products sold on this site are intended only for personal use and not for resale. The resale of any cigarettes or tobacco purchased from clovecigarette.com is prohibited by law.

QUALITY: The quality of the product is to a high standard, we cannot be held responsible for variation in quality from the manufactures.

GUARANTEE: We want you to be totally satisfied with anything you order from us. In the case of non receipt and/or damage to the goods clovecigarette.com will not authorise any refunds until a full investigation has taken place. We are unable to complete these actions until a period of 30 days has passed due to the post offices tracking procedure. All orders should also be insured by your credit card provider.

CHARGEBACK POLICY : Taking into account the fact that our cigarettes are shipped from Indonesia, we would like to warn you about possible delays. We kindly ask you to get in touch with us immediately whatever problems might occur and not to cancel transactions by filing disputes with your credit card company. If there is any kind of problem we will always seek a solution resulting in either a refund or a replacement of your order. It's worth mentioning that such unjustified measures force us to refuse future purchases from customers attempting or threatening to do so. If you place an order in our store you agree on our established policy and rules and should you have any troubles you are obliged to inform us primarily. Otherwise, disputes will be contested. We always try to do our best to make our customers satisfied and their understanding and cooperation are deeply appreciated.

ACCEPTANCE: On confirmation of placing the order the client is accepting to be bound by our Terms and Conditions as stated above.

 

We are irresponsibility of the content of clove cigarettes. All complain about the contents of the cigarette include clove and any flavored cigarette rever to refers to a manufacture (cigarette factory) or cigarette company. All trademark refers to and all brands are trademarks of their respective companies such as Sampoerna, Marlboro, Djarum, Bentoel, Dunhill, Gudang Garam, Lucky Strike, Wismillak. All complaint please addressed its own brand and trademark.